Customer Complaints Handler

Customer Complaints Handler – Hybrid | £27,000 + Benefits | Warwick, Warwickshire

Join a respected, established and growing organisation in Warwick as a Customer Complaints Handler. We’re looking for someone with strong experience in complaint resolution — someone who can manage situations with empathy, professionalism, and clear communication. This is an excellent opportunity to develop your career within a supportive and collaborative environment.

What’s in it for you

• Salary: £27,000
• Benefits: Private healthcare, critical illness cover & death-in-service cover, Employee Assistance Programme, staff discounts & regular social events
• Time off: 25 days annual leave
• Hybrid working: 2 days from home, 3 days in the Warwick office
• Hours: Monday to Friday, 8:30 am – 5:00 pm (no weekends or shifts)
• Perks: Free on-site parking, close to Warwick Parkway Station
• Culture: Supportive team environment with full training and ongoing development

Your responsibilities

• Manage and resolve customer complaints from initial contact through to final resolution
• Conduct detailed investigations to ensure fair, balanced, and timely outcomes
• Draft clear and professional final response letters
• Identify root causes and recommend process improvements to enhance the customer experience
• Ensure all complaint handling meets FCA regulations and company standards

What we’re looking for

• Proven experience in handling customer complaints (regulated industry experience desirable)
• Excellent written and verbal communication skills
• Ability to produce well-structured, professional final response letters
• Knowledge of FCA guidelines (advantageous but not essential)
• A proactive, customer-focused approach with strong problem-solving skills

If you’re seeking your next career move in customer complaints resolution, this role offers professional growth, work–life balance, and development opportunities.