Housing Resettlement Officer

Key Responsibilities

The Housing Resettlement Officer will:

• Provide a dedicated, empathetic and person‑centred service to clients owed the main housing duty, assessing housing circumstances and support needs to enable successful move‑on
• Maintain a comprehensive knowledge of homelessness legislation, particularly Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance, alongside welfare benefits and social care knowledge
• Undertake client interviews and assessments, including home and placement visits, in line with statutory duties, policy and relevant case law
• Advise clients on the full range of housing options, including housing register applications, private rented accommodation, supported housing, shared ownership and mortgage advice where appropriate
• Work proactively with private landlords to remove barriers to move‑on, including resolving rent arrears, negotiating repayment plans and offering incentives such as rent in advance and tenancy sustainment support
• Complete income and expenditure assessments to determine affordability and access to suitable move‑on accommodation
• Advise and refer clients to tenancy support services, including income maximisation, Discretionary Housing Payments, housing benefit support, debt advice, rent arrears advice and mutual exchange
• Manage a caseload of homelessness main duty cases, developing, reviewing and updating Personalised Housing Plans (PHPs) to ensure active engagement and homelessness relief
• Draft and issue statutory decision letters, including Section 184 decisions and referral letters where local connection lies elsewhere
• Maintain accurate, detailed and timely records of all client contact, advice, decisions and actions on case management systems
• Identify households suitable for nominations and direct lets, assessing suitability and recording outcomes on client cases
• Respond to enquiries and correspondence from clients and their representatives, including solicitors, advocates, elected representatives and housing providers, within agreed response times
• Build effective working relationships with colleagues, landlords, voluntary organisations, external agencies and service users
• Complete associated administrative tasks required to support the service
• Take reasonable care for personal health and safety and that of others, in line with health and safety policies and procedures