D365 CE/CRM Administrator (Techno – functional) – Remote or Hybrid – USA based

Pearson Carter

Job Overview
We are seeking a skilled CRM Administrator to join a fast-growing Professional Employer Organization (PEO) supporting small and mid-sized businesses across the United States. This role will focus on managing, configuring, and optimising a Microsoft Dynamics 365 Customer Engagement CRM system to support business operations, improve data quality, and enhance user experience across the organisation.

You will work closely with leadership and stakeholders to ensure the CRM platform aligns with business needs and supports ongoing digital transformation initiatives.

Responsibilities

  • Gather, analyse, and document CRM system requirements
  • Configure and customise CRM functionality to support business processes and data integrity
  • Maintain data quality, system integrations, migrations, and API connectivity
  • Perform ongoing system maintenance, troubleshooting, and performance optimisation
  • Support and train end users to improve CRM adoption across the business
  • Develop enhancements through configuration and C# plugin development where required
  • Work with external vendors to resolve complex technical issues
  • Collaborate with stakeholders to continuously improve CRM usage and workflows

Experience

  • 4 years of experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement (D365 CE)
  • Strong experience with Microsoft Power Platform (Power Apps, Power Automate)
  • Hands-on experience with APIs, integrations, and system connectivity
  • Strong understanding of CRM systems from both a technical and functional perspective
  • Experience with C# and plugin development
  • Proven stakeholder management and communication skills
  • Experience working with external vendors and third-party systems
  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • CompTIA A certification desirable

Salary/Package

  • Competitive base salary
  • Quarterly bonuses
  • Company-paid medical, life insurance, short & long-term disability
  • 401(k) with 4% employer match (immediately vested)
  • Generous PTO and paid holidays
  • Additional voluntary benefits available

Location
Texas, Dallas

How to Apply
Apply with your CV to be considered for this position. You can also get in touch with me on harry@pearsoncarter.com

We are a global leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com

Keywords:
#MicrosoftDynamics365 #D365CE #CRMAdministrator #PowerPlatform #PowerApps #PowerAutomate #CSharp #APIIntegration #CRMSupport #CustomerEngagement

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