D365 BC 3rd Line Consultant – £50,000

D365 BC 3RD LINE SUPPORT CONSULTANT – £50,000

Pearson Carter are working with one of the leading Microsoft Partners based in the United Kingdom. They are looking to grow their team and hire an experienced 3RD line support consultant to contribute to continuous improvement through system, process, and service enhancement initiatives.

Get in touch if you are looking for your next opportunity!

Key Responsibilities: 

• Act as the escalation point for the most complex and high-impact Business Central issues from 1st and 2nd Line Support.
• Perform advanced troubleshooting, diagnostics, and root cause analysis to deliver long-term, sustainable resolutions.
• Provide technical leadership during major incidents (P1), supporting controlled diagnosis, resolution, and post-incident review.
• Deliver consultancy support for small-scale customer enhancements, configuration changes, and minor functionality development.
• Engage directly with customers to gather, analyse, and document technical and functional requirements.
• Propose and validate technical solutions that align with best practice, internal standards, and security requirements.
• Work closely with developers to clarify requirements, validate solutions, and ensure quality delivery.
• Collaborate with third-party vendors during complex escalations, providing detailed technical context and tracking resolution.
• Contribute to continuous improvement through system, process, and service enhancement initiatives.
• Produce and maintain high-quality technical documentation, knowledge articles, and handover materials.
• Provide technical guidance, mentoring, and knowledge sharing to support team capability and consistency.
• Ensure all work complies with organisational security, data protection, and compliance standards.

Experience

• Minimum 5 years’ experience supporting Microsoft Dynamics 365 Business Central.
• Strong understanding of Business Central architecture, configuration, and extensibility.
• Experience working with AL, extensions, integrations, and APIs (within a support and enhancement context).
• Solid knowledge of data structures, troubleshooting methodologies, and system diagnostics.
• Proven ability to analyse complex requirements and translate them into effective technical solutions.
• Experience collaborating with developers, customers and cross-functional teams.
• Strong customer communication, stakeholder management, and consultancy skills.
• Ability to operate calmly and effectively in high-pressure or major incident scenarios.

Salary

Competitive salary up to £50,000

25 days of annual leave

Hybrid work/remote

Location

Hybrid/Remote

How to Apply

Please apply ASAP with your CV as the client is looking to do interviews immediately. You can also get in touch with me on mollik@pearsoncarter.com or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe – www.pearsoncarter.com

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