HR Manager

At i247 Group, our mission is keeping vehicles on the road for longer, delivering solutions that work in practice and adapt to real‑world demands – consistent, reliable, and designed to evolve with our customers’ needs.

This role will take ownership of payroll, employee relations, case management, and HR processes, ensuring that issues are managed in a structured and consistent way. A strong focus will be placed on supporting and coaching managers to follow best practice, make sound decisions, and apply company procedures correctly.

The HR Manager will also have responsibility for managing and developing the HR team, ensuring a consistent, high‑quality approach to HR delivery across the business.

At i247 Group, we offer more than just a job. We provide a rewarding and meaningful career in a supportive environment that values collaboration, innovation, and wellbeing. Your work will help shape our future and contribute directly to our mission of keeping vehicles on the road for longer.

Key Responsibilities

Payroll

Manage payroll activity in partnership with Finance, ensuring accurate and timely processing
Ensure all payroll changes (e.g. starters, leavers, contractual changes, absence impacts) are captured and communicated accurately
Work closely with Finance to resolve queries and ensure alignment between HR data and payroll outputs
Monitor payroll processes to ensure they are applied consistently and in line with company policies and contractual terms
Identify and address any issues or discrepancies, ensuring risks are managed appropriately
Support ongoing improvements to payroll processes, accuracy, and overall efficiency

HR Management & Employee Relations

Take ownership of employee relations cases, including:
Disciplinary
Grievance
Absence management
Capability / performance
Manage complex and sensitive cases through to resolution
Ensure all cases are handled in a fair, structured, and consistent manner
Provide clear, practical HR advice to managers
Coach and guide managers on applying policies, handling issues, and following best practice
Ensure a consistent approach is taken across departments
Coaching & Supporting Line Managers

Act as a key point of support for managers across the business
Provide ongoing coaching to help managers:
Manage people issues confidently
Apply policies and procedures correctly
Make fair and consistent decisions
Challenge where needed to ensure decisions align with company standards and best practice
Build manager capability to reduce risk and improve consistency
Compliance & Governance

Ensure compliance with employment law, company policies, and internal processes
Monitor and support adherence to Working Time Regulations, particularly within operational teams (including out of hours)
Identify risks and take appropriate action to mitigate them
Maintain accurate HR records and documentation
Support audits and ensure processes are legally and operationally robust
HR Team Management

Manage and support the HR team in their day‑to‑day responsibilities
Provide guidance, structure, and oversight to ensure a consistent approach across all HR activity
Coach and develop team members to improve capability and confidence
Monitor workload and ensure priorities are managed effectively
Drive a practical and consistent approach across the HR function
Business Support & Consistency

Work closely with the Head of Group HR and managers across all departments
Support the business in maintaining a fair and consistent approach to people management
Ensure HR processes are applied consistently across the organisation
Provide guidance and challenge to support good decision making
Recruitment & Onboarding

Support recruitment activity across the business where required
Maintain oversight of onboarding processes to ensure a smooth transition into the business
Process & Continuous Improvement

Review and improve HR processes to increase consistency and efficiency
Identify areas where processes can be strengthened or simplified
Support the implementation of systems and tools that improve HR delivery
Keep HR system/ database up to date
Essential skills we are looking for:

CIPD Level 5 qualified (or equivalent experience) with a proven track record of navigating in a high-volume, fast-paced operation
A resilient and tenacious problem solver who stays calm under pressure, holding your own in challenging conversations while maintaining professional boundaries
In your happy place leading on end-to-end ER cases, providing robust, legally-sound advice on complex disciplinaries, grievances, and long-term absence
A proactive coach for our management team, empowering them to manage their teams with confidence and ensuring a culture of high performance and accountability
You understand the nuance of UK employment law and can balance commercial risk with the empathy and discretion required for sensitive people matters
Super-organised and action-oriented, you thrive on being visible in the business and getting stuck into the detail of HR operations
You genuinely care about operational excellence and believe that a safe, compliant, and well-managed workplace is the foundation of a successful team
Work Location: In person