ACD Direct

ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume.

Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.

Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes.

We are a technology company that connects people and data.

ACD provides a turn-key, total outsource solution for all your customer interactions.

Why deploy a new contact center when ACD can leverage its tech and expertise for you immediately.

Experienced in the unique requirements of government and higher education application and assistance contact handling, ACD has proven staff, processes, and reporting.

ACD is a leading outsource contact center that assists over 200 non-profit organizations in their fundraising efforts.

Join a virtual team of over 1,200 representatives delivering customer service and support from your home office.

We connect with each contact by anticipating and meeting the needs of callers, whether through phone, chat, or text.

Engage customers with continuity on the platforms they choose: calls, text, chat, email, and social media.

Custom analysis of every call to improve results and customer experience.

We connect to you: payment processing and database integration.

Client-tailored scripting platform that integrates easily.

Best-in-class solutions created by the founders of the cloud contact center as a service.

In-house development team available for your needs.

Customer satisfaction shouldn’t be neglected on the IVR portion of the call.

On-demand reports to track your KPIs.