1st Line Support Engineer – Windows Server/desktop, Office 365, hosted desktop/cloud, VMware
Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge.
You will have access to a high level of in-house expertise and training that will help you pursue your goals and professional development. You must have a passion for helping people, solving problems and above all things IT and tech.
As the first line engineer you will be part of a dedicated team of engineers working collaboratively, be expected to complete multiple daily tickets and perform duties that will include helpdesk support and hardware maintenance. The tickets will range from user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
You will be someone that thrives on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset and bring a good general knowledge of Windows technologies (such as Windows Server and Desktop operating systems) and best practices.
- Windows Server
- Windows Desktop
- Hosted Desktop and Cloud computing
- General user and email administration
- Office 365 tenant setup and administration
- Basic networking capabilities (DNS, DHCP etc)
- VMWare/Hyper-V administration
- VoIP experience
If this sounds like you and you would like to increase your career prospects, then please send your CV to arrange a call.