Customer Support Advisor (Hybrid)

Customer Support Advisor (Hybrid) needed in Thatcham, £11.92ph PAYE – 5244499

Hybrid basis, 2 days in Basingstoke or Thatcham office (Tuesdays & Thursdays) and 3 days working from home.

  • To provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels.
  • Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the Customer Service Management Centre (e.g. permissions, application processing, boundary enquiries, tenancy/lease information etc.) inline with policies and procedures
  • Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner. Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.

 

This is a full time role on a temporary contract basis  

  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.