Housing Officer (Hybrid)

Housing Officer (Hybrid) needed in Honiton, £20ph PAYE – Reference: 5246553

The candidate will need their own transport as they will be required to travel around the district (Fuel Expenses will be Covered as per policy)

1 day a week is working from home, and will need to be discussed and agreed with the line manager

1. To participate in providing a comprehensive and innovative housing options and advice service split over two locations, with an emphasis on early intervention and the prevention of homelessness, promoting and pursuing a range of housing options to meet the needs of our customers.

2. To participate in the housing options duty service cover from 8:30 – 5pm, giving initial advice face to face or over the telephone to customers. Dealing with incoming telephone calls, e-mails and letters.

3. To carry out housing needs assessments for applicants who we are satisfied are homeless or threatened with homelessness, in accordance with the Homelessness Reduction Act 2017.

4. To proactively manage a caseload of applications.

5. To effectively negotiate and mediate with landlords and any other relevant parties with a view to preventing homelessness by keeping customers in their properties, wherever possible, or by helping applicants to secure suitable alternative accommodation.

6. Investigate applications in line with the the Housing Act 1996 Part 7 and relevant case law.

7. To write and issue statutory S184 decision letters and any other standard letter as required.

8. To create, review and update effective Personalised Housing Plans in line with the Homelessness Reduction Act 2017, to ensure successful homelessness prevention or relief.

9. To support and empower applicants to resolve their housing need.

10. Be flexible in your approach to meet the needs of the customer, carrying out home visits where necessary.


This is a full time role on a temporary contract basis  


If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.


Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.


All our roles may be subject to pre-employment checks including references so please be prepared.


Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.


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