Housing Solution Team: Triage Officer needed in Hereford ref OR359

Essential Employment

Housing Solution Team: Triage Officer needed in Hereford ref OR359


22.2 hours per week (3 days)  

  • To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work.
  • Previous Experience working a in Local Authority and interaction with customers 
  • Ability to be satisfied of the Eligibility and Homelessness criteria 
  • An understanding of Legislations would be beneficial but not a requirement.
  • Experience dealing with Homelessness Situations and dealing with them over the phone
  • To work as a team member  in a pressured environment and also work with internal and external partners 
  • To ensure relevant letters are sent to applicants in a timely manner
  • To ensure that emails are responded to in a timely manner
  • To identify where referrals to relevant agencies are appropriate
  • To input data and ensure IT systems are kept up to date and accurate
  • To provide excellent time management and customer service