National Account Customer Service (German speaking)

  • Customer Services
  • Permanent
  • Blackburn, UK
  • £29500 per annum, Benefits: Depending on skills and experience - excellent benefits GBP / Year

Centric People

Job role:           National Account Customer Service (German speaking)
Location:          Blackburn (hybrid working opportunity)
Salary:              £29,500 (Depending on skills and experience)

Hours:              Flexible working hours Monday to Friday between 08:00 and 18:00

Centric Talent are currently recruiting for a National Account Customer Service Exec (German speaking) for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.

They are currently looking to strengthen their team with a new National Account Customer Service Exec who is fluent in German both spoken and written. The role is based in Blackburn, after training, the role will offer a hybrid working pattern being required to attend the office 3 days per week and 2 day working from home.

This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.

Benefits of working for our client as a Sales Support Executive

This is a superb company to work for, and some of these include: 

  • Employee Discount
  • Employee Assistance Programme
  • Access to Instant Savings vouchers
  • Access to the Head Office in-house Gym
  • Quarterly Recognition Awards
  • Flexible working hours between 08:00 and 18:00
  • Christmas Raffle (some excellent prizes that include new mobile phones, tablets, cash prizes from £250 to £1,000, Holiday Vouchers – it’s quite an extravaganza!)
  • Holiday Buy and Sell Scheme
  • Generous Holiday allowance rising to 27 days plus Bank Holidays (rules apply)     

Summary of position

A dynamic role working within the National Accounts Team to support our GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.

Roles & Responsibilitie

  • Complete order management, focusing on order processing, inputting and tracking orders to the point of delivery.
  • Maintaining accurate customer records, ensuring internal systems and databases are kept up
    to date at all times.
  • Clear, concise, and professional customer communication, both written and oral.
  • Monitoring e-mails & managing both personal and department specific inboxes ensuring
    responses are made within set SLA’s.
  • Inbound and outbound calls.
  • General administration duties including maintaining and updating logs, databases, trackers
    and spreadsheets, ensuring that information is kept up to date.
  • Sales reports generated from sales data received and data pulled from our internal systems.
  • Building and maintaining good working relationships with both your colleagues & customers.
  • Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.
  • To support the wider business with projects and ad hoc requests that aid growth in line with
    our company vision and strategy.
  • Supporting our Field Merchandising team with queries, additional orders, returns and POS
  • Completing any additional general administration duties that the business may require.

Person Specification

  • Fluent in written and spoken German (essential)
  • Team player, able to prioritise tasks (essential)
  • Previous experience in an Administration role with excellent organisation skills (essential)
  • Experience in SAP, Magento (Drupal, Salesforce, etc) (desirable)
  • Competent in Microsoft excel, word and Outlook.(essential)
  • Customer service focussed attitude. (essential)
  • Problem solving skills to resolve customer queries / enquiries (essential)

If you feel you have the relevant experience, then we’d love to hear from you, apply today!