Support Worker

Ador Resourcing


  • To be responsible for the support and well-being of a group of key service users allocated from across the team using holistic, person-centred support planning with SMART targets and the recovery star using the recovery approach to enable them to increase independence, maintain their accommodation and enjoy a good quality of life
  • To visit service users for support sessions within their homes or appropriate community locations
  • To devise effective interventions for service users who are ‘hard to engage’
  • To enable the service users to access medical services and the local community mainstream services
  • To ensure that allocated service users have a needs & risk assessment and SMART support plan; which are reviewed at agreed frequencies
  • To minimise unplanned and emergency hospital admissions for mental health relapse. To formulate, implement and review support plans with service users and associated professional participation
  • To liaise effectively with other agencies involved in the support of service users where appropriate
  • To encourage users to have on-going engagement with existing networks including faith based groups and informal sources of support
  • To provide information and advice on benefits, housing and welfare issues to service users
  • To facilitate access to self-management programmes
  • To build strong links with community organisations and work with them to support wider engagement with service users
  • To work with universal services to ensure users have access to appropriate community based facilities, promoting community cohesion
  • Ensuring confidentiality is kept at all times
  • To assist the Outreach Team Leader to develop strong working partnerships with local providers particularly within universal and mental health service settings
  • To support users in accessing mental health resources, enabling access to opportunities for recovery and rehabilitation and community capacity building
  • To assist the Outreach Team Leader to develop effective working partnerships with Faith Groups, Leisure Providers, Colleges, Employers and Employment Organisations
  • o work with the Outreach Team Leader to review the social inclusion progress of the service users addressing equality and diversity issues for Black and minority ethnic communities or for people who identify as lesbian, bisexual gay or transgender
  • To promote positive attitudes in public services and in the local community by providing information and talks to raise awareness of mental health issues
  • To work with the Outreach Team Leader to devise a strategic plan to engage difficult to engage and hidden users, developing meaningful services that are based around genuine needs and goals
  • Ensure service users are consulted in relevant aspects of service management. Implement and /or take part in effective consultation, participation and communication mechanisms with individual service users and service user groups
  • To follow high quality Multi-Agency best practice To work within a multi-agency framework to ensure that each service user’s individual needs are met, as well as building positive working together relationships and practices within the statutory and public sector
  • To attend any relevant forums and meetings


  • Experience of working with people requiring support related to mental ill health and complex needs
  • Experience of delivering support to people within a community/outreach setting
  • Ability to support service users to achieve their goals & aspirations
  • Excellent knowledge of, issues related to signs, symptoms and treatments of mental illness; ability to assess service users declining mental health and take appropriate action
  • Knowledge of health and safety relevant to the role including working within a community setting
  • Knowledge of key working, person centred support planning systems and the recovery approach
  • An understanding of equality and diversity and how it applies to the job role and the importance of promoting service users’ rights, privacy dignity and choice
  • Knowledge of welfare benefits entitlements appropriate to the user group
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately 

Work experience

  • Experience in sales, HR, office administration or any customer-oriented role is useful for starting a career in the recruitment industry. Knowledge and experience in cold calling are also an advantage.

Hours of Work:
         39 hours per week on average