We came into existence with the clear intention to be the most trusted promotional partner to UK businesses and organisations.
We didn't want to be yet another supplier who added little, aside from a margin.
We strive to really get to know our customers and build long-term relationships.
We develop an understanding of your branding goals, meaning you can trust us to present savvy creative solutions that meet your budget and aspirations.
A great idea, a desire to do things differently and a bucket-load of determination.
These were our core ingredients back in 2004 when Total Merchandise was founded as a big idea in a little spare bedroom.
We don't just say we care, we show you.
That's what has set our business apart from the start.
David Stoddart came from a sales background, whilst Michelle Rae Stoddart had a history in finance and Jason O'Connor was based in promotions & entertainment.
They had the perfect combination of different industry experience, but a shared mindset and determination which enabled them to grow the business into what it is today.
Our winning attitude has filtered from our founders into every area of our business and is reflected in the long-lasting relationships we've formed with businesses of all sizes, our high-quality products, excellent customer service, our work ethic and how we treat our staff.
From the days of leafleting local businesses to being one of the UK's top promotional product suppliers, we've learnt a lot about how to get it right and we believe that comes from forming a partnership with each and every one of our customers.
We're in it for the long term and strive to create promotional solutions that really drive your brand forward.
This approach has paid off from day one.
Our rapid growth has seen us move across a stretch of six offices into increasingly-larger premises.
Today you can find us in modern, custom-built offices in the heart of Colchester Business Park, a great hub for us with plenty of local amenities and space to continue to expand.
From two employees, we're rapidly closing in on 50 across our sales, service, accounts, technical and marketing teams, all driving our business (and your brand) forward.