Visitor Chat

Visitor Chat Limited is an award-winning UK company based in Portsmouth with a US subsidiary based in California. The firm is an innovative family-run business, offering high-value live chat services through cutting-edge industry-specific software and chat processes.

We work on diverse projects ranging from independent location clients and websites to complex enterprise and commercial networks. We follow three main rules: do it on-schedule, do it within scope and offer the best service at a lower cost than competitor products.

HOW DO WE DO IT?

By relying on the most talented pool of software developers backed up by our vision for excellence. Our chat team go through a rigorous selection process, to help ensure a high quality of experienced chat management throughout the customer chat journey. By keeping our team engaged, happy and motivated, we retain the best people to continue to deliver our service.

VALUES

Our company is based on innovation, flexibility, being connected, development and knowledge. Always to provide fully open working relationships with our stakeholders, partners, suppliers and customers. Provide bespoke, reasonable and transparent client pricing structures. Continue to always create and further our development of an inspiring and innovative technology platform.

MISSION

Our mission combines work and talent. We seek to achieve extraordinary results by helping our clients make distinctive improvements. How do we do it? By leveraging best-of-breed technology and building a great company that is profitable and appeals to, helps develop and retains exceptional people.

VISION

Our passion for what we do led us here. Our vision guides our business every day: to provide the very best BPO chat service and software in the UK, while taking care of our people and honouring our values.

Choose a Visitor Chat Package

SELF MANAGED

Would you like to manage all Live Chat interactions in-house? Our software will allow your team to connect with customers.

JOINT MANAGED

Want to keep an element of your Live Chat solution in-house but don't want to miss out on additional business? Our backup team helps reduce missed opportunities.

FULLY MANAGED

We'll manage your digital messaging for you 24/7, distributing leads to your sales team.